Whether the circumstances are chaotic, rapidly changing or complicated, the way we treat change appears to be increasingly similar. It is not simply a matter of treatment, but rather a struggle.  It is a skill which is more closely related to leadership than management. Therefore, the leader of an organisation, along with the paradigm that s/he sets, are essential factors in any effort for change. The leader’s paradigm comprises the leader’s actions, freedom, training and opportunities for development offered to the employees. A leader who does not inspire the employees in times of crisis cannot expect to receive a positive response to change. Therefore, a leader must facilitate learning and provide solutions to problems. Effective guidance presupposes a high level of motivation among the employees

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